At Shafit, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be approved for products or services purchased through our website or physical location.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- You received a damaged or defective product
- You received the wrong item
- Your order was canceled before shipment
- A payment error occurred
- A booked service could not be provided by us
Refund requests must be made within 48 hours of receiving your order or scheduled appointment.
2. Non-Refundable Items & Services
The following are generally non-refundable:
- Opened or used beauty/cosmetic products
- Personal care items due to hygiene reasons
- Completed beauty or spa services
- Gift cards or promotional vouchers
- Sale or clearance items
- Services missed without prior notice
3. Refund Request Process
To request a refund:
- Contact our support team within the allowed refund period
- Provide:
- Order number or booking details
- Proof of payment
- Photos of damaged or incorrect items (if applicable)
- Wait for our review and approval process
Refund requests submitted after the allowed period may not be approved.
4. Refund Approval
Once your request is reviewed:
- Approved refunds will be processed to the original payment method where possible
- You will receive confirmation once the refund has been initiated
- Processing times may vary depending on your bank or payment provider
5. Partial Refunds
In some situations, partial refunds may be granted, including:
- Products returned with missing packaging or accessories
- Minor product damage caused after delivery
- Partially used products approved at our discretion
6. Shipping Costs
- Original shipping charges are generally non-refundable
- Return shipping costs may be the customer’s responsibility unless the issue resulted from our error
7. Cancellations
Product Orders
Orders canceled before dispatch may qualify for a full refund.
Appointments & Services
- Cancellations made in advance may be rescheduled or refunded at management discretion
- Last-minute cancellations or missed appointments may not qualify for refunds
8. Failed Deliveries
If delivery fails due to incorrect customer information, refusal to accept delivery, or repeated unsuccessful delivery attempts, refund eligibility may be limited.
9. Contact Us
For refund inquiries or assistance, please contact:
Shafit
Embakasi / Utawala, Nairobi City, Kenya
Phone: 0111363466
Email:info@shafit.co.ke
Website: https://shafit.co.ke/
