Thank you for shopping with Shafit. We value your trust and aim to provide a smooth shopping and delivery experience. Please read our Shipping & Return Policy carefully before placing an order.
Shipping Policy
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive confirmation once your order has been successfully placed and shipped.
2. Delivery Areas
We currently deliver across:
- Nairobi
- Major towns within Kenya
- Selected surrounding regions
Delivery availability may vary depending on location.
3. Shipping Fees
Shipping charges are calculated based on:
- Delivery location
- Package size and weight
- Delivery method selected
Shipping costs will be displayed during checkout before payment confirmation.
4. Estimated Delivery Time
Estimated delivery times:
- Nairobi: Same day or 1–2 business days
- Outside Nairobi: 2–5 business days
Please note that delays may occur due to weather conditions, courier issues, holidays, or unforeseen circumstances.
5. Order Tracking
Customers may contact us for shipment updates using the contact information provided below.
6. Incorrect Shipping Information
Please ensure all delivery details are correct before placing your order. Shafit is not responsible for delays or failed deliveries caused by incorrect addresses or phone numbers.
Return & Exchange Policy
1. Return Eligibility
We accept returns or exchanges under the following conditions:
- Item received is damaged, defective, or incorrect
- Return request is made within 48 hours of delivery
- Product remains unused and in original packaging
2. Non-Returnable Items
The following items cannot be returned due to hygiene and safety reasons:
- Opened beauty or cosmetic products
- Used personal care items
- Gift cards or promotional items
- Sale or clearance items
3. Return Process
To request a return or exchange:
- Contact our support team within 48 hours of receiving your order
- Provide your order number and photos (if applicable)
- Wait for return approval and instructions
Unauthorized returns may not be accepted.
4. Refunds
- Approved refunds will be processed using the original payment method where applicable.
- Refund processing times may vary depending on your payment provider.
- Shipping fees are generally non-refundable unless the mistake was caused by us.
5. Exchanges
We may offer exchanges for:
- Wrong item received
- Damaged products
- Defective items
Exchange availability depends on stock availability.
6. Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us immediately with photos and order details for assistance.
Contact Information
For shipping, return, or refund inquiries, contact us:
Shafit
Embakasi / Utawala, Nairobi City, Kenya
Phone: 0111363466
Email: info@shafit.co.ke
Website: https://shafit.co.ke/
